Shipping policy

Last updated: October 22, 2026

Business details

The website VELORIVA (velloriva.com) is operated by Zohara Sheli Ltd., Company No. (H.P.) 516134392, Bialik 32, Beit Shemesh, Israel ("VELORIVA", "we" or "us"). For shipping inquiries you can reach us by email at robindorlimited@gmail.com or by WhatsApp at +972-52-689-4462, Sunday to Thursday, 09:00-16:00 (Israel time), excluding Israeli public holidays and holiday eves.

Products and services

We sell home and household products through this website. The main characteristics of each product, its price, and the delivery details are shown on the product page and at checkout before you pay. Alongside the sale itself, we provide customer service for order handling, delivery follow-up, cancellations, returns and refunds.

Shipping destinations and availability

We currently deliver orders to addresses in the following countries: Australia, Canada, the United Kingdom and the United States. At checkout, shipping is offered only to destinations that are actually available.

If a specific product is limited to a certain region or delivery method, the limitation is shown on the product page or, at the latest, before you confirm payment.

Handling, shipping and delivery times

We make every effort to deliver your order within 14 business days from the date the order is completed and approved by the payment (credit card) company. Business days are Sunday to Thursday, excluding Israeli public holidays and holiday eves.

If an item is a pre-order or has a different delivery time, the specific delivery time is shown next to the product before you buy it. The delivery times that bind us are those presented to you before the purchase and confirmed in your order details.

The date and manner of delivery are material terms of the transaction. If we learn that we will not meet the agreed date, we will contact you without delay, offer a solution, and allow you to exercise your cancellation and remedy rights under the law.

Shipping costs

The shipping cost, if any, is calculated at checkout and shown to you, together with any mandatory charge we collect, before you confirm the order and before you are charged. We do not add shipping charges that were not displayed and agreed to before the purchase was completed.

Delivery method and tracking

Orders are delivered by external shipping providers selected by us. Using shipping or logistics providers does not remove our responsibility towards you for delivering the products, to the extent that responsibility cannot be waived under law. Where a tracking number exists for your order, it is sent to the contact details you entered at purchase.

Please provide a valid delivery address and available contact details. If the address is incorrect or a delivery attempt fails, we will contact you to arrange a solution. Any additional cost will be charged only where permitted by law and where it was presented to you as required.

Delays, missing items, wrong items and damaged items

If your order was not delivered on the agreed date, if a wrong item was delivered, or if the product arrived damaged or defective, please contact us using the details above. We will review and handle your inquiry in accordance with the law, including replacement, corrected delivery, cancellation or a refund where appropriate.

If you cancel because of a defect, non-conformity, failure to deliver on time or any other breach on our part, no cancellation fee is charged, and the return of the product is handled in accordance with the Israeli Consumer Protection Law.

Cancellations and returns

To check whether you can cancel a transaction, return a product or receive a refund, please read our Cancellation, Returns and Refund Policy. Mandatory provisions of the law prevail over any other provision.